SHIPPING & RETURNS

SHIPPING

We base shipping amounts off the weight and size and where you are located Items are normally shipped via Express or (convenience) store pick-up within 7-30 business days of when the order was placed. Transit time can range from 1 to 10 business days.
Please email us if you further question.

自訂單確認付款日起,因產品性質及許多產品為歐美訂製進口,珠寶屬於訂製精品(非快消時尚品),通常會依訂單需求,由專業珠寶師傅人工挑選寶石、客製尺寸,產品會於7-30日左右手工包裝完成訂製寄出。

如有現貨產品將於 48 個工作小時内寄出。

因COVID-19新冠肺炎疫情影響,可能遇到國外進口班機縮減、海關查驗等問題而導致商品配送延遲,敬請見諒,我們將提前告知您,Maison M會以最快的速度出貨給您。(海外客製化商品下單後即無法退換貨)

若有任何訂單上的疑問可以通過Email / Instagram.Facebook私訊與客團隊聯繫。
訂單寄出後,台灣區送貨時間通常為1-2日到貨(不包含假日及例假日時間)

INTERNATIONAL SHIPPING

Worldwide shipping, if your country is not on this list and you would like to place an order, please email us to see if shipment can be arranged.

Transit time for international shipments is 2-4 weeks on average. Please note we are not responsible for any customs charges that may be incurred.

我們目前提供全球運送。如果您所在的國家/地區不在此列表中,並且您想下訂單,請發電子郵件給我們,我們將協助您安排發貨。

國際貨件的運輸時間平均為 2-4 週。請注意,海關費用負責並無包含在產品價格之中。

RETURNS POLICY: ONLINE ORDERS

Please note: all jewelry pieces and sale items cannot be returned or exchanged.

Full price items, customize pieces or purchased using a discount code, may only be exchanged or returned for defective goods

We hope you enjoy and love your purchase, but we understand that some things just don’t work out as planned. Full price items (i.e. items not on sale or purchased using a promo code) may be exchanged or returned for a full refund less any shipping charges.Returns must be delivered to us within 15 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th.]  We cannot accept returns made more than 30 days after the original order date.

Defective item return shipment costs are the responsibility of Maison M. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To make a return, email us at maisonm@maisonm1965.com to request a return authorization. Please include the order number and item(s) you wish to return.

請注意:所有特價商品及海外進口、客製化商品(包含尺寸、刻字款式)均不能退貨或換貨,但若產品有非人為破壞之瑕疵MAISON M接受換貨或退回有缺陷的商品。

我們希望您能喜愛您所購買的珠寶飾品,但品牌理解有時後若您收到產品非原本所期待,全價商品(即非打折商品或使用促銷代碼購買的商品)可以換貨或退回本公司,獲得全額退款。退貨必須在您收到商品之日起 15 天內交付給我們。 [例如:如果您在當月 1 日收到訂單,則需要在 15 日之前將其寄回。] 我們不接受在原始訂單日期之後超過 30 天的退貨。

若您欲申請退貨,請發信至maisonm@maisonm1965.com 將由專人協助您退貨事宜。

有瑕疵的商品退貨運費由 Maison M 承擔。退回的商品必須在未使用的情況下以原始包裝和收到時的狀態交付給我們,否則可能不符合退款條件或需要支付進貨費。我們不對退貨中損壞或丟失的物品負責,因此我們建議使用保險和可追踪的郵件服務。如果沒有實際收到商品或收到退貨的證明,我們將無法退款。請等待 1-2 週的時間,讓專人處理您的退貨。

珠寶盒